Support

Email support@kittencuddles.app. Include your permanent .myshopify.com domain and any visible incident ID. Never email passwords, API keys, customer information, or payment-card data.

Support messages are received in a private Cloudflare-hosted inbox. Cloudflare Workers AI can prepare a draft response for review, but a human operator decides whether to edit or send it. Support replies are never sent automatically.

Getting started

1. Install KittenCuddles and review the read-only permissions.
2. Select Core or, on an eligible Plus store, Plus Security.
3. Approve the 30-day trial and recurring charge through Shopify.
4. Open Settings, enable direct alert email, save a recipient, and send a test alert.
5. Allow the published-theme baseline to complete. High-confidence rules remain available while the baseline is building.

Alerts away from the dashboard

Direct email is available independently of Shopify Flow. Keep phone notifications enabled for the recipient inbox. Plus Security also provides a KittenCuddles Flow trigger; when Shopify Flow is available on the store, a merchant can connect that trigger to Shopify mobile notifications or another compatible channel.

Understanding an incident

Open Incidents to review severity, what changed, and the recommended first response step. Acknowledge an incident while it is under review and resolve it when the activity has been confirmed or remediated. Detection does not automatically undo store changes.

Billing and cancellation

Shopify displays all trial and recurring-charge terms before approval and processes the subscription. Manage or cancel the app through Shopify Admin. Contact support with the store domain for a billing question or refund request.

Uninstallation and data deletion

Uninstallation disables KittenCuddles monitoring and removes active app sessions. Shopify later sends the mandatory shop-redaction request, which deletes the store's associated operational records. For an earlier privacy request, email privacy@kittencuddles.app.

Security reports

Report a suspected vulnerability privately to security@kittencuddles.app. For suspected malicious activity in a store, preserve evidence, secure affected Shopify accounts and apps, and contact Shopify Support where appropriate.